It’s been more than a week since I posted an article about my milestones. I have lots of things in mind to share here but I am currently working on meeting some deadlines. I am on track so far, and so let’s keep the ball rolling….
Gaining good feedback from ended contracts is like receiving a medal during commencement exercises in school. It will show the quality of a contractor you are.
When two of my contracts were successfully ended last July 27, one Employer was able to leave a good feedback, but the other missed. I sent him an email reminding him of the allotted period for leaving feedback but there was no response. He is a quality employer and in his jobs profile, he always left feedback to contractors in his team. Naturally, I felt bad because I know I also deserve one.
Almost three weeks after (August 14), the employer sent me an email, “I am sorry to have overlooked this Verena. I have been away. I will do what I can to give this feedback now.”
It was too late. The period allotted for feedback has ended. I waited though, hoping he could request oDesk to allow the ended contract to receive his feedback. Days passed but my work history remained with only 1 feeback but 2 ended contracts. Last September 10 (or 26 days after), I received another email from the employer, “Hello Verena, I meant to leave you feedback at the end of the job but missed the 14-day window. Can you enable me to change your feedback? I believe if you enable it, I can go in and leave feedback for you.”
I contacted oDesk Support (Live Chat) at once and inquired about it. Here was the transcript:
Barbara: Hello, Verena. Can I help you with anything today?
Verena : Yes…my buyer whose assignment had ended failed to leave feedback and missed the 14-day period….he contacted me today and want me to reset it because he wants to leave me a feedback…how is this possible? thanks for any help…
Barbara: Just point to your My Jobs tab and select Assignments.
Barbara: Click on the Ended tab there
Barbara: Find the job on the list
Verena : ok, I’m there….
Barbara: Over to far right under Feedback/Actions column, select “View Details” and click on the blue text next to first Comment line: “Click here to enable buyer to change feedback”
Barbara: Even though they didn’t leave any to change, this will enable them to leave feedback now.
Verena : i see…thank you, I will respond to the buyer and tell him that it is already enabled and he can leave feedback now….
Barbara: You’re welcome! Is there anything else today?
Verena : no, that is all for now…..that was fast and I thank you very much for it….
Barbara: You’re very welcome! Thanks for contacting the oDesk Customer Success Team. Goodbye.
Barbara: Barbara exited session.
(Because I was very satisfied with the performance of Barbara, for being able to address my concern that fast, I gave her the highest score. She deserves it.)
I emailed the employer then, and informed him that the feedback facility has been enabled. In a minute, the employer responded, “Hi Verena, We were able to go in and leave feedback for you. Thanks again” I responded with a thank you message and appreciation of his efforts.
And, the feedback score that he left me?
I got my other “medal” at last. My hard work paid off with another star in my oDesk badge.
I appreciate what the employer did, as he went the extra mile to leave me a good feedback.
“Sow a good seed, and reap good harvest.”
Read here how I got my first job.